Alienation, autonomy, and ideology

Category: Corporate World (Page 4 of 14)

These are posts on the corporate world from the blog Base and Superstructure. The corporate world is complex. It’s confusing to anyone not involved. Corporate life has its own characteristic forms, language, jargon, and mannerisms. Neoliberalism structures our politics and thought, and so this is also a major focus of these posts. The non-profit corporate sector is its own distinct mini-world. And, in particular, spending significant time involved in corporate life engenders a special form of ennui. All of these subtopics feed off of one another. Each is critical to thinking about corporate life and its role in the United States.

Corporate Politics 101: CEOs are Roman Emperors

Like many readers out there, I’ve taken an interest in Mike Duncan’s podcast The History of Rome. Among other merits, Duncan effectively describes the Roman world as it transitioned from Republic to Principate to Dominate.

This takes me to today’s topic in the Corporate Politics 101 series. For anyone who doesn’t know quite how to think about a CEO and their role, try starting with a Roman Emperor. Especially a Roman Emperor of the Principate era.

Like the Emperors of the Principate, CEOs usually don’t demand the total subservience of their employees. They take care to create at least the illusion of worker (or at least middle manager) governance. But they’re still CEOs, not consuls or (god forbid) tribunes.

And much like in the Roman Empire, the overall experience of what it’s like to work at a company can change quite a bit based on the whims of the CEO. The company run by a Caligua or a Commodus feels much different from one run by a Marcus Aurelius or Hadrian. This holds true even if – again, much like the Roman Empire – broader social forces govern the actual performance of the company.

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Corporate Politics 101: Office Politics Lead to Incompetence

One of my most popular posts on this blog was an early one about leaving academia. I offered advice to people interested in taking up a non-academic job. But there’s a broader lesson here worth emphasizing. And I think academics often fail to heed it. The lesson is this: incompetence is far, far more widespread in the non-academic world than the academic world. Even though I’ve pointed out before (in this series no less) that incompetence often rises in the business world, I can’t emphasize this enough.

The truth is that there’s a lot of quality control involved when it comes to deciding who gets to be a professor at a college or university. All or almost all tenure stream faculty at most schools have a PhD (or at least a Master’s) in their subject area. And these days, even many adjuncts hold a terminal degree. The degree requirement – while it has any number of problems – keeps incompetence from becoming widespread.

We simply don’t see this in the non-academic world. That world does at times fall into credentialism of one sort or another. But business degrees or certificates simply don’t weed out incompetence like academic degrees.

Trust me: many a fool obtains an MBA.

So why does this happen? In most cases, the answer is office politics. Some people in the business world are very good at convincing those in power that they can handle jobs that they can’t handle and have no business trying to handle. How do they do this? In The Utopia of Rules, David Graeber suggests that they’re able to convince bosses that they believe the myths companies tell about themselves.

That sounds plausible enough to me. But the short story here: some people are good at talking their way into jobs they shouldn’t have. To succeed in the corporate world, you’ll have to figure out how to handle those people.

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Universal Design and IT Security

Last month, I wrote a post on the limits of universal design. Among other things, I pointed out that people often use the ‘universal design’ label for things a few people need, but most people find inconvenient. I used the examples of the adjustable standing desk and activist Zoom meetings to illustrate the people. Both increase accessibility, but they do so in a way that most people don’t really like.

In the area of IT security, I can add one more example of this usage: multi-factor authentication (MFA). In a paradigm case of MFA, a person tries to log in to their work account or email account, puts in their user name and password, and then isn’t able to immediately log in using those credentials. Instead, the system sends them a text message and they have to enter a code to complete the login*.

Why do we need MFA? It provides some protection from scammers and other ne’er-do-wells. But often it’s a safety measure for people who fail to take very basic, 101-level IT security steps. Like not handing out their password and not clicking links from strangers.

In short, it’s designed for a small number of people who need extra services. But businesses push it on everyone, even those who don’t need it. For those who don’t need it, which is most people, it’s yet another inconvenience and hassle.

*Note: I realize there are less intrusive and annoying forms of MFA. In some cases, those are good, non-invasive designs.

Corporate Politics 101: ‘Best Practices’ Are Anything But

If you’ve spent more than 5 minutes working for a large company, you’ll hear talk of something called ‘best practices.’ Companies love doing things according to best practices. In theory, this means they look at what other companies do, figure out which practices work the most effectively, and then they do those things.

Is this how it actually happens? Well, no. In the actual world of work, when companies perform ‘best practices’ they just do what everyone else does. They look at what most other companies do, and then they do it, too. They do it when it works effectively, and they do it when it doesn’t work effectively.

But why does it go like this? Lots of companies don’t want to take risks. Plus, they put many of these decisions into the hands of HR, which is traditionally a bastion of unoriginal thinking within large companies.

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Is ‘Quiet Quitting’ a Thing?

Every now and then, the business press lifts up a new term. Sometimes with insight, but often without it. The new term usually falls under the broad heading ‘workers who won’t work as hard as bosses want them to work.’ If nothing else, ‘quiet quitting’ slots comfortably within this framework.

And why shouldn’t the business press play it this way? Who reads the business press? Not just the bourgeoisie (though, of course, the bourgeoisie). Middle managers, project managers, and various elements aspiring to that status also read it. Collectively, they fear and loathe nothing more than the worker who won’t work as hard as bosses want them to work.

The business press plays to this fear and loathing. When workers are quiet quitting, then by gum, they’d better write an article about it! Even if they aren’t quiet quitting, maybe they’d better write an article about it anyway. After all, they could do so in the future.

And the aforementioned eyeballs will turn to the page.

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